Sudden outages and fragmented recovery actions disrupt your business and irregularly increase your maintenance budget. With our set of Managed Support Services, your IT infrastructure is carefully monitored and efficiently controlled, so that it stays healthy and keeps supporting your business. At the same time, your IT support budget remains specific and controlled too!
We offer:
Whichever suits your business is provided via the following 3 ways:
If you already have a contract with us, visit our Customer Portal to open a request or check the progress of your case.
A managed NOC service will work 24/7/365 to ensure your network is always available and will also assist you with optimizing your Network for better performance, mitigate advanced security threats, create an IT strategy for your organization, make your business more efficient and scalable in the future and consult with Experts and Specialists.
We provide a single point of contact to your personnel. Our service desk manages incidents and service requests, while also handling communication with users. You never know when trouble is going to strike, so we help you be prepared and have the proper support to overcome it.
If your systems are down, you can always count on us to bring them back “up and running” as fast as possible. Our Service Desk is available on working days and hours, even 24×7, in order to ensure that expert help is always available. We provide:
All your requests will be recorder and managed using this tool. Detailed tracking and reporting of all related actions, that took place from the creation/opening of your request until its closure, will be available online to your designated personnel.
