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Avoid sudden disruptions in your business

Sudden outages and fragmented recovery actions disrupt your business and irregularly increase your maintenance budget. With our set of Managed Support Services, your IT infrastructure is carefully monitored and efficiently controlled, so that it stays healthy and keeps supporting your business. At the same time, your IT support budget remains specific and controlled too!

Managed Technical Support & Maintenance Services

Benefit from our multivendor support for hardware and software

We offer:

  • Software support for patches, updates, troubleshooting, repairs and backup services.
  • Hardware support for systems monitoring and alerting, physical repairs and health analysis of your entire infrastructure and
  • Everyday Problem Solving that may appear between Systems and Applications that usually create a lot of frustration and business disruption until solved.

3 Support Schemes To Fit Your Needs

Monthly, Yearly and Per-Call support

Whichever suits your business is provided via the following 3 ways:

  • Telephone – in case of simple actions that can be performed from your non-tech employees,
  • Remote – about 70% of the incidents needing our involvement are solved remotely, resulting to minimum business disruption, cost efficiency and customer satisfaction and
  • On-site – if no other way of fixing the problem is feasible, a skilled technician is sent to your premises to fix it and help you return to your Business-as-Usual activities

If you already have a contract with us, visit our Customer Portal to open a request or check the progress of your case.

Network Operating and Monitoring Center (NOC)

Ensure your Network is up, safe and sound!

A managed NOC service will work 24/7/365 to ensure your network is always available and will also assist you with optimizing your Network for better performance, mitigate advanced security threats, create an IT strategy for your organization, make your business more efficient and scalable in the future and consult with Experts and Specialists.

Your business will benefit from:

  • Significant reduction in downtime
  • Immediate management of incidents occurring around the clock
  • Reduced operational costs
  • Increased productivity and end-user/customer satisfaction
  • 24x7x365 high availability support.

Service Desk & Customer Portal Services

Just a phone call away from the solution of any IT problem you may face!

We provide a single point of contact to your personnel. Our service desk manages incidents and service requests, while also handling communication with users. You never know when trouble is going to strike, so we help you be prepared and have the proper support to overcome it.
If your systems are down, you can always count on us to bring them back “up and running” as fast as possible. Our Service Desk is available on working days and hours, even 24×7, in order to ensure that expert help is always available. We provide:

  • Incident management,
  • Problem Management and
  • Self-Service portal (Incident Knowledge base) creation.

Customer Service Desk Portal

Your business reference point for any request!

All your requests will be recorder and managed using this tool. Detailed tracking and reporting of all related actions, that took place from the creation/opening of your request until its closure, will be available online to your designated personnel.

You need additional information or a custom offer?

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